Privacy Policy

Privacy Policy

Last updated: 11/06/2025

Introduction

This Privacy Policy sets out how Pollokshields Pharmacy collects, uses, stores and protects your personal information. We are committed to safeguarding your privacy and ensuring your data is handled securely and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pollokshields Pharmacy is an NHS community pharmacy based in Glasgow, Scotland. We are registered with the General Pharmaceutical Council (GPhC) and provide NHS and private services, including prescription dispensing, consultations, and digital services such as Clara and Bookly.

What Personal Data We Collect

We may collect and process the following types of personal information:

• Name, date of birth and contact details
• NHS number and GP practice details
• Medication history and prescription requests
• Health-related information shared during consultations
• Online booking information via Bookly
• Technical data such as browser type, IP address, and cookies (see our Cookies Policy)

How We Use Your Information

We use your data to:

• Provide safe and effective pharmacy and healthcare services
• Dispense NHS and private prescriptions
• Support digital services including Clara and Bookly
• Contact you about your prescriptions, appointments, or services
• Comply with legal obligations and NHS contractual requirements

Legal Basis for Processing

We only process your personal data when we have a legal basis to do so. This includes:

• Your consent
• To fulfil a contract or service (e.g. prescription dispensing)
• Compliance with legal or regulatory requirements
• For legitimate healthcare purposes

Sharing Your Information

We may share your data with:

• Your GP or NHS services
• Trusted platforms such as Clara (prescription ordering) and Bookly (appointment bookings)
• Couriers for medication delivery, where applicable
• Regulatory bodies such as the GPhC or NHS Scotland if required by law

We do not sell or share your data for marketing purposes.

How We Store Your Data

Your data is stored securely within pharmacy systems approved by NHS Scotland. Access is limited to authorised staff and retained only as long as necessary for care, compliance, or legal obligations.

Your Data Rights

You have the right to:

• Access the data we hold about you
• Request corrections to inaccurate information
• Request deletion of data where appropriate
• Withdraw consent where processing is based on it
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, please contact us using the details below.

Third-Party Services

This website uses third-party tools such as Bookly for bookings and Clara for prescription services. These platforms may collect data in accordance with their own privacy policies, and we recommend reviewing them directly if you have concerns.

Changes to This Policy

We may update this Privacy Policy in response to legal or service changes. The latest version will always be published on this page.

Contact Us

Pollokshields Pharmacy
0141 429 1919
Contact Us